Refund Policy

1. Introduction

At FIGURE FIT FASHION, we pride ourselves on offering an exquisite collection of bespoke traditional garments that embody the pinnacle of luxury and craftsmanship. Every piece is designed to be a timeless work of art, tailored to your unique specifications. In rare cases where issues arise, our policy allows refunds strictly for verified manufacturing defects and replacements for sizing issues . These actions are only facilitated at the time of delivery , when our Luxury Style Concierge showcases the garment to the customer.

2. Scope of Policy

This Refund Policy applies exclusively to products purchased directly from FIGURE FIT FASHION.

• Conditions under which a refund or replacement may be granted.
• Step-by-step process of validating and completing the process during delivery.
• Roles and responsibilities of FIGURE FIT FASHION, Luxury Style Concierge, and customer.

By purchasing, you acknowledge that refunds are available only for manufacturing faults and replacements only for sizing discrepancies , both reported during the delivery showcase.

3. Refunds and Replacements – Updated Policy

Due to the personalized nature of our products, post-delivery returns are not accepted. However:

• Refunds granted only if a manufacturing defect is validated at delivery.
• Replacements offered only for sizing issues recognized during delivery.

No claims are entertained after the garment is accepted.

4. Eligibility Criteria

• The garment must be purchased directly from FIGURE FIT FASHION.
• Issues must be reported immediately during delivery.
• Garment should be unused and in original condition at inspection.

5. Refund Process

• Inspection by Luxury Style Concierge at the time of delivery.
• Photographic evidence of the defect taken on-site.
• Immediate approval or rejection communicated to customer.
• Refund processed within 7–10 working days to original payment method.

6. Replacement Process

For sizing issues recognized during delivery:

• Concierge notes the correct size at delivery.
• Replacement garment initiated immediately.
• New delivery scheduled as per customer convenience.

7. Non-Refundable / Non-Replacable Situations

• Issues reported after delivery acceptance.
• Damage caused by customer handling after delivery.
• Customization discrepancies due to incorrect details provided by customer.

8. Communication and Transparency

• Real-time updates during inspection and processing.
• Dedicated support team for immediate queries.
• Email confirmation of refund/replacement status.

9. Documentation Required

Customer may be asked to sign a brief acknowledgment form at delivery confirming the defect/size issue for processing the request.

10. Timelines

• Refund initiation within 24 hours after approval.
• Refund credited within 7–10 business days.
• Replacement garment delivered within agreed timeline.

11. Amendments to Policy

FIGURE FIT FASHION may revise this Refund Policy from time to time. Updates take effect upon publication on our website. We recommend reviewing the policy periodically.

12. Customer Responsibilities

• Provide accurate measurement details at time of order.
• Be present during delivery or authorize a representative.
• Inspect the garment thoroughly at delivery.

13. Contact Information

Email: info@figurefitfashion.com
Phone: +91-9289018084
Monday – Friday, 9 AM to 6 PM

14. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which FIGURE FIT FASHION operates.

15. Conclusion and Future Commitments

FIGURE FIT FASHION is committed to quality, luxury, and customer satisfaction. Our replacement process ensures issues are handled professionally. Feedback is welcome for future improvements.